Buying
If my order is canceled, when will I receive a refund?
<div class=""> <div class="article intercom-force-break"> <div class="jsx-ef86202475c6562f "> <div class="jsx-ef86202475c6562f article_body"> <article class="jsx-ef86202475c6562f "> <div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"> <p data-start="58" data-end="120">Immediately! Simply refresh the page to update your balance.</p> </div> </article> </div> </div> </div> </div>
When will the seller deliver my order?
<div class=""> <div class="article intercom-force-break"> <div class="jsx-ef86202475c6562f "> <div class="jsx-ef86202475c6562f article_body"> <article class="jsx-ef86202475c6562f "> <div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"> <p data-start="0" data-end="83">If you just placed an order, there's a high chance the seller hasn't seen it yet.</p> <p data-start="85" data-end="241">You may either wait for an answer from this particular seller or contact support. In the latter case, the money will be instantly returned to your Wallet.</p> </div> </article> </div> </div> </div> </div>
Why do I have to get Identity Verification when making an order?
<p>In compliance with international and local regulations set by financial control authorities, we must verify our customers' identities before processing any transactions. BroPlay ensures the confidentiality of the provided information, which will be used solely for Identity Verification purposes.</p>
Can I cancel my order?
<p data-start="26" data-end="183">Unfortunately, this option is not available. However, you can request a cancellation by contacting our support team or reaching out to the seller directly.</p>
How can I get a discount?
<p data-start="29" data-end="91">We have a flexible bonus system for both sellers and buyers.</p> <p data-start="93" data-end="361">Our sales managers always have the most accurate information on discounts and are ready to assist you! Please don't hesitate to message them in the chat. Additionally, you can subscribe to our newsletters to stay updated on all available discounts and special deals!</p>
How do I confirm an order?
<p data-start="30" data-end="128">Go to the <strong data-start="40" data-end="52">"Orders"</strong> tab, select the order you want to confirm, and click <strong data-start="106" data-end="126">"Confirm Order."</strong></p>
I didn't receive my purchase.
<p data-start="33" data-end="174">First, please make sure you selected the correct server, faction, and nickname. Second, disable all your addons and clear your ignore list.</p> <p data-start="176" data-end="323">After that, we kindly ask for your patience - please wait a bit for the goods to arrive. If anything goes wrong, don’t hesitate to reach out to us.</p>
I made a payment, but it’s still on hold. What could be the issue?
<p data-start="70" data-end="197">Unfortunately, some factors are beyond our control. Once we receive the funds from the bank, we will proceed with your order.</p> <p data-start="199" data-end="310">If you believe there has been an error, don’t hesitate to contact our support team - we’re always here to help!</p>
Seller is not responding
<p>First, check if the seller is online. Then, review the status of your order. If your order is marked as "Paid," this means the payment has been processed, but the seller may not have noticed it yet. You can either wait for their response or cancel the order through our support team. If your order is marked as "Cancelled," this could mean the seller has canceled it or there was another issue. If you need further assistance, don’t hesitate to contact us - we’re always ready to help!</p>
What are the chances of getting banned?
<p data-start="43" data-end="383">Ensuring our customers' safety is our top priority, and we take every possible step to protect them. Thanks to our carefully designed procedures and detailed guidelines, fewer than one percent of our clients ever face any penalties. In fact, our own team members regularly use our services, further proving the reliability of our methods.</p>